Client : Verizon
AKQA : Group Creative Director
Design team : 25 (Creative Directors, Art Directors, Writers, Motion, Experience Designers)
Verizon digital supports a vast set of user profiles with over 150+ million customers across the United States. I’d had the privilege of leading teams to support reshaping, innovating and creating product tools services to support their many needs. We reimagined Verizon.com/support and the result was a smartly built self-serve engine that solved problems fast and efficiently giving control back to the customer. We completely redesigned the entire payments system across Verizon which included building for web, native and physical. We even built a brand new onboarding and membership platform for PrePaid customers making it fast and friendly and fully integrated.
Client : Verizon
AKQA : Group Creative Director
Design team : 25 (Creative Directors, Art Directors, Writers, Motion, Experience Designers)
Verizon digital supports a vast set of user profiles with over 150+ million customers across the United States. I’d had the privilege of leading teams to support reshaping, innovating and creating product tools services to support their many needs. We reimagined Verizon.com/support and the result was a smartly built self-serve engine that solved problems fast and efficiently giving control back to the customer. We completely redesigned the entire payments system across Verizon which included building for web, native and physical. We even built a brand new onboarding and membership platform for PrePaid customers making it fast and friendly and fully integrated.